Terms and conditions


(pursuant to Chapter I, title 3, part 3, Legislative Decree 206/205 and subsequent amendments and additions)


These General Conditions of Sale (hereinafter, "General Conditions") have as their object the regulation of the purchase of products, carried out remotely and made available, via the internet, on the website www.savigni.com (hereinafter, the " Site ") and the related payment and delivery, in compliance with Italian legislation pursuant to Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, " Consumer Code "). The seller of the products and owner of the Site is: Macelleria Savigni Srl with registered office in Via della Chiesa 36, ​​51020 Pavana (PT), CF/ PI 00499950475, REA registration: PT – 111070 – PEC address macelleriasavigni@pec.savigni.com (hereinafter “ Savigni ”). The Consumer who accesses the Site to make purchases (hereinafter " Customer ") is required, before submitting his purchase order, to carefully read these General Conditions made available to him on the Site and which can be consulted at any time by the Customer also through the link contained in the confirmation email of each order to allow its reproduction and storage. The Customer will be identified through the data entered into the purchase order. The Customer is prohibited from providing false and/or invented data in the online order procedure and in further communications. The Seller is exonerated from any responsibility in this regard and reserves the right to legally prosecute any violation or abuse. Furthermore, by accepting these Conditions of Sale, the Customer exempts the Seller from any liability deriving from the issuing of incorrect tax documents due to errors relating to the data provided by the Customer at the time of placing the online order, the latter being the only responsible for their correct insertion. In the event that the person making purchases on the Site requests the issuing of an invoice and/or in any case is not a "consumer or user" as defined in the art. 3, paragraph 1, letter. a), of the Consumer Code, the withdrawal regulations referred to in the art. will not apply. 7 and 8 of these General Conditions nor, more generally, the provisions which pursuant to the same Consumer Code apply only to "consumers". The contracts concluded with “Savigni” through the Site are governed by these General Conditions in compliance with Italian legislation. The language available to conclude the contract is Italian.


The characteristics and prices of the various products on sale on the Site (hereinafter " Product " or " Products ") are shown on the page relating to each Product. To purchase the Products, the Customer must complete and send the order form in electronic format, following the instructions contained in the Site. The Customer must add the Product to the "Cart" and, after having read these General Conditions and the Privacy Policy and confirmed their acceptance, you will have to enter the shipping and possible invoicing data, select the desired payment method and confirm the order. By sending the order from the Site, which has the value of a contractual proposal, the Customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept these transcribed General and Payment Conditions, as well as the Privacy Policy. The contract stipulated between Savigni and the Customer must be considered concluded with the acceptance of the order by Savigni. This acceptance will be communicated to the Customer through an order confirmation email containing a reference to these General Conditions, the order number, shipping and invoicing data, the list of Products ordered with their essential characteristics, the total price – including delivery costs – and the payment method used.


The information and characteristics relating to the Products are available, with the relevant Product codes, on the Site. The visual representation of the Products on the Site, where available, normally corresponds to the photographic image accompanying the descriptive sheet. It is understood that the image of the Products themselves has the sole purpose of presenting them for sale and may not be perfectly representative of their characteristics and quality but may differ in graphics, color and size. In the event of a difference between the image and the written product sheet, the description on the product sheet always prevails. For some categories of products (e.g. cured meats) it is possible that the products undergo a physiological weight loss due to maturation of no more than 5%.


Product prices include all taxes and duties. All prices are expressed in Euros. Shipping prices are automatically calculated by the system and shown to the customer during the order confirmation procedure.


The Customer can pay the price of the Products and the related delivery costs by credit card, PayPal, debit card. The order amount will be charged only when the goods are actually shipped. Credit card: The circuits on which it is possible to purchase within the Site are: Visa / Visa Electron Mastercard, Maestro, Paypal, ApplePay, American Express. To ensure maximum security, the Customer will carry out the payment transaction directly on the bank's secure server. The Site does not store the Customer's credit card number, but thanks to the protected communication system of the reference credit institution, from the second expense, the Customer who wishes - by selecting the appropriate option - will be able to proceed with the purchase without entering your data again. The relevant credit institution uses the SSL protocol to encrypt the data transmitted between its server and the customer's browser. PayPal: Once the order has been confirmed, the Customer will be redirected to the PayPal site where he can make the payment with his account or using a card, including a prepaid one, or in any case according to the methods accepted by Paypal and in compliance with the relevant conditions.


The Products purchased on the Site are delivered to the address indicated by the Customer during the purchase procedure in the appropriate "Shipping Data" field. All purchases will be delivered by express courier (hereinafter, "Courier") from Monday to Friday, excluding holidays and national holidays. Savigni is not responsible for delays that are not foreseeable or not attributable to it or for any damage, loss, costs, incorrect and/or non-delivery of the Products due to causes of force majeure or unforeseeable circumstances (e.g. natural disasters, adverse weather conditions, strikes , accidents etc.). Except in cases of force majeure or unforeseeable circumstances, the ordered Products will be delivered within 7 (seven) working days starting from the day following the day on which Savigni confirmed the order to the Customer via a specific order confirmation email . If the first delivery attempt is not successful, the stock is opened and a communication is sent to the sender to request instructions. It is possible to contact the recipient to make an appointment but it must be expressly requested when preparing the shipment on the portal. Under no circumstances will there be a refund of the price charged for Products that are no longer transferable to third parties (e.g. fresh or easily perishable food products) nor a refund of the shipping cost. Delivery services active in Italy: Stef


The Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, without prejudice to the cases of exclusion provided for in point IV below. To exercise this right, the Customer must send Savigni a communication within 14 days from the date of receipt of the Products using the form downloadable at the bottom of this page or, if he intends to exercise the withdrawal before having received the Products, the withdrawal communication may be sent at any time prior to their receipt. This communication must be sent by registered letter with return receipt or certified e-mail, addressed to: Macelleria Savigni Srl, Via della Chiesa 36, ​​Loc. Pavana 51020, Sambuca Pistoiese (PT), certified e-mail macelleriasavigni@pec.savigni.com . Once the communication has been received, Customer Service will open a procedure for managing the return and communicate to the Customer the instructions on how to return the Products, which will take place via courier indicated by Savigni itself. The right of withdrawal is governed by the following conditions: I. The right applies to the Product purchased in its entirety and in its units; if the Product is made up of multiple units, it is possible to exercise the withdrawal both on part of the purchased Product and in its entirety. II. In case of exercise of the right of withdrawal, Savigni will reimburse the customer the entire amount of the returned goods, including shipping costs where applicable, within 14 days from the date on which the withdrawal notice was received, without prejudice to Savigni's right to suspend payment of the refund until actual receipt of the goods. The refund will be made using the same payment method used by the Customer, unless the Customer has expressly requested a different method. In the case of a bank transfer, the Customer will be responsible for providing the bank details on which to obtain the refund (account holder, name and address of the Bank, IBAN). In this case the refund will be made within 14 days of receiving all the information necessary for the payment of the sum. The credit back to the Customer's account will take place quickly, according to the deadlines established by the selected payment method or by the bank. III. Also in order to guarantee free returns pursuant to article 8 below, the Products must be returned in the same box in which they were received. IV. In addition to the cases indicated in the Introduction (customer who is not a consumer and/or who requests an invoice), the right of withdrawal is excluded in the following cases, pursuant to art. 59 Legislative Decree 21/2014: – order of Products made to measure or clearly personalized; – order of Products that risk deteriorating or expiring rapidly; – order of sealed Products that are not suitable for return for hygienic reasons or related to health protection or which have been opened after delivery. With reference to the cases of exclusion of withdrawal listed above, the Customer, in particular, is informed and accepts that these include all food products (including alcohol and drinks), as the characteristics and qualities of these types of products are subject to alteration also as a consequence of inappropriate conservation. Therefore, for reasons of hygiene and customer protection, the right of withdrawal is applicable only for Products purchased on the Site which can be returned to Savigni and put back on the market without danger to the health of consumers (such as gadgets, etc.) . In cases where the right of withdrawal is excluded, Savigni will dispose of/destroy the perishable products mistakenly returned by the Customer in compliance with health and hygiene regulations as the company cannot guarantee the hygiene/health compliance of the returned products.


As a more favorable condition for the Customer, in the event of exercising the right of withdrawal, Savigni fully bears the shipping costs for returning the Products. In order to benefit from this free shipping, the Customer who intends to exercise the right of withdrawal must follow the procedure indicated in the previous article 7 and wait to be contacted by Savigni to arrange the return of the Products to the courier.


In the event of defects in conformity of Products sold by Savigni, the Customer must immediately contact Customer Service by sending an email to the address savigni@savigni.com . The legal guarantees provided for by articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. The Customer has the right, at his choice and provided that the type of Product allows it, to restore, without charge, the conformity of the Product through repair or replacement, or to an adequate reduction in the price or to the termination of the contract. The Customer loses these rights if he does not report the lack of conformity to Savigni within two months from the date on which he discovered the defect, provided that it is not a Product which by its nature is perishable or subject to expiry within a certain period. shorter, in which case the defect must be reported within this reduced period.


The information relating to the Products provided through the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors for which Savigni cannot therefore be considered responsible, except in the case of willful misconduct or gross negligence. Savigni reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to modify or update information at any time without prior communication, without prejudice to the Customer's rights under these General Conditions and the Consumer Code. Except for willful misconduct or gross negligence, any right of the Customer to compensation for damages or recognition of compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damage to people and/or things, caused by non-acceptance or evasion, even partial. , of an order. Savigni promotes the responsible consumption of alcohol and excludes any liability on its part, except for malice or gross negligence, in the case of purchases made by minors under 18 years of age. By purchasing any alcoholic product you declare that you are of age as per art. 7 of Legislative Decree 158/2012. Savigni assumes no responsibility in the event of purchases made by minors under 18 who have declared themselves to be of a different age.


Any complaints must be forwarded to Savigni via email at savigni@savigni.com or by registered mail with return receipt to the following address: Macelleria Savigni Srl, Via della Chiesa 36, ​​Loc. Pavana 51020, Sambuca Pistoiese (PT) or by certified e-mail to the address: macelleriasavigni@pec.savigni.com Savigni undertakes to respond to all requests received within a maximum of 7 working days.


ODR: Pursuant to art. 14 of Regulation 524/2013, the user is informed that in the event of a dispute he can submit a complaint via the European Union ODR platform which can be reached at the following link https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=IT The ODR platform constitutes an access point for users who wish to resolve disputes arising from sales or online service contracts out of court.


The sales contract between the Customer and Savigni is intended to be concluded in Italy and regulated by Italian law. For the resolution of disputes relating to the interpretation, execution or resolution of these General Conditions or individual purchase orders if the Customer is a consumer pursuant to the Consumer Code, the court of his municipality of residence or of domicile if located in Italian territory; in all other cases, the territorial jurisdiction is exclusively that of the Court of Pistoia, any other competent court excluded. Pursuant to Article 1341 of the Civil Code, the Customer declares to have read and specifically accepted the following articles of these General Conditions: 2 (Choice and order of products), 3 (Product Information), 6 (Liability for delays in delivery), 7 (Right of withdrawal), 10 (Errors and limitations of liability). Standard form for exercising the right of withdrawal (pursuant to art.49, paragraph 1, letter h), Legislative Decree 21/2014) Dear Savigni Società Semplice Agricola, Via della Chiesa 36 51020 Sambuca Pistoiese (PT) I hereby notify my withdrawal from the following purchase order: – Order no. _____________________ ordered on _____________ (and received on ______________) – Name of the person who placed the order: _____________________________________________ – Shipping address of the order: __________________________________________________________ __________________________________________________________________________ By signing this form I declare that I have read and fully understood the information on Savigni's privacy policy reported below. The extended information can always be consulted at the following address: https://www.iubenda.com/privacy-policy/8263881/full-legal Signature Date _____________________________

Privacy disclaimer

Pursuant to current legislation and the provisions of art. 13 of EU Regulation 2016/679 of the European Parliament and of the Council, of 27 April 2016, relating to the protection of natural persons with regard to the processing of personal data, as well as the free movement of such data (hereinafter " Regulation "), owner of the processing of the data provided is Macelleria Savigni Srl with registered office in Via della Chiesa 36, ​​51020 Pavana, Sambuca Piesoiese (PT) in the person of the Legal Representative pro tempore (hereinafter the " Company "). Savigni undertakes to protect your personal data and will process them (through authorized personnel) for the purposes referred to in this form, for the purposes of the related administrative management, to fulfill legal obligations, or on the basis of its legitimate interest, for example for the analysis and improvement of services. In addition to the personnel authorized by the Company, the Personal Data may also be processed by the personnel of duly selected service providers who process the Personal Data according to the instructions given by the Company, also in their capacity as data controllers, as well as by third parties with whom the Company may need to share data for the purposes described above. Personal data will be retained only for the time necessary to achieve the purposes for which they were collected or for any other legitimate related purpose. Personal Data may be transferred to countries that do not belong to the European Union (EU) or the European Economic Area (EEA) (hereinafter the “ Third Countries ”) whose data protection laws may be of lower standards than those of the EEA. In the latter case, the Company will provide adequate guarantees and protections for such cross-border transfers, in compliance with the provisions of the legislation on the protection of personal data and the privacy policy adopted by the Company itself. You will be able to exercise, at any time, the rights granted pursuant to current legislation on the protection of Personal Data, including, by way of example, receiving confirmation of the existence of Personal Data and accessing their content, updating, modifying and/or correcting the Personal Data, request its cancellation, transformation into anonymous form, blocking of data processed in violation of the law or limitation of processing; by contacting the DPO at the following e-mail address: savigni@savigni.com . For more information on how we use your information, as well as how to exercise your rights under applicable law, we invite you to consult the extended information at https://www.iubenda.com/privacy-policy/8263881/ full-legal to contact Customer Service on https://www.savigni.com or the DPO at the address indicated above. You will be able to forward complaints or reports to the authority responsible for data protection, using the relevant contact details: Guarantor for the protection of personal data – E-mail: garante@gpdp.it – Certified mail: protocol@pec.gpdp.it